We recommend arriving 10 minutes prior to your scheduled appointment time. We have complimentary internet access and beverages. A stress-relieving mini-massage accompanies every cut and color service.
We require a 50% deposit for all appointments booked online. Online deposit payments will be applied towards your total on the day of your scheduled appointment. Texture, Extension and Bridal services all require a deposit fee upon appointment booking. For all early morning appointments (6:00AM–9:30AM), we require pre-payment to secure the appointment.
We require 24 hours notice to change or cancel an appointment. All late cancellations, no-shows, and anyone arriving more than 15 minutes late will be charged in full/ deposit will be forfeited. Online deposits are not automatically refunded to your credit card upon cancellation. Deposits may be kept on file for future visits or refunded, as per client request. Please call our Front Desk at 212.334.3777 to request a deposit refund.
In the event of a request for refund of services, a refund will be granted for services only after the client completes the SBS Refund Request form and it is reviewed/ approved by management. All Refund Requests must be completed in-salon in order for SBS to assess the quality of hair and adjust the cut/ color/ treatment, if possible.
Texture, Extension and Bridal services all require an in-salon consultation. Any consultation fee will be subtracted from the final total upon completion of service.
METHODS OF PAYMENT
We accept American Express, Visa, Mastercard, Discover and cash. We do not accept personal checks, and do not give cash back on credit card sales.
For your convenience, we have an in-house ATM. Gratuities cannot be charged to your credit card.
All refunds or exchanges must be made within 30 days from date of delivery. UPS is our preferred carrier for shipping.
Sam Brocato Salon does not disclose client information to third-parties. All customer information is confidential.
We are a dog friendly salon. We love your furry friends, but not all clients might. To respect the comfort of all guests, we kindly ask that your dog stay with you on a leash during your service. Color chemicals, if ingested, are toxic to animals. If you are receiving a color service, your dog must sit on your lap or remain in a bag. Sam Brocato Salon reserves the right to ask any client with a poorly trained or aggressive dog to leave. Sam Brocato Salon is not liable for your dog’s safety during your visit.
Prices and Services subject to change.